Privacy policy

Data controller

Rispondly, Florence, Italy. Contact: [email protected].

Data we process

For customers (businesses): identification and billing details, the connected phone number, the price list and opening hours provided to build the assistant.

For callers: calling number, call audio during the conversation, call transcript and the details given by voice for the booking (name, service, day, time, phone number).

Purpose and legal basis

Providing the phone answering and booking service on behalf of the customer business (performance of the contract). Rispondly acts as processor on behalf of the customer business, which is the controller of its own end customers' data.

Callers are told at the start of the call that they are speaking with a virtual assistant.

Retention

Transcripts are kept for the duration of the contract so bookings can be consulted. Audio is not kept beyond the time needed for transcription. On cancellation, all data is deleted within 30 days.

Providers

For speech recognition and synthesis we use AI providers based in the European Union or in the United States with appropriate safeguards; for telephony we use carriers licensed in Italy; for notifications we use WhatsApp Business (Meta).

Your rights

You can request access, rectification, export or deletion of your data at any time by writing to [email protected]. You have the right to lodge a complaint with the Italian data protection authority (Garante).

Cookies

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