The AI phone receptionist for medical centres and polyclinics
Ten specialists, one reception desk and a phone ringing unanswered. The assistant takes the queued calls, books the visit with the right doctor and notifies the front desk.
In a polyclinic calls all come at once, reception is busy with the person at the desk and the patient on the phone gets tired of waiting. Rispondly's assistant answers in Italian, works out which specialist is needed, offers available times and writes the booking into the diary or WhatsApp.
What happens today
- Lines are busy at peak hours and patients give up.
- Every specialist has different hours and durations reception must keep in mind.
- Cancellations and rescheduling take hours of phone time every week.
- After hours a classic voicemail collects messages nobody calls back.
What the assistant says on the phone
Natural voice, handles interruptions, one question at a time. It always says it is a virtual assistant, as the law requires. If the request is complicated, it transfers the call to you or takes a message.
What changes with Rispondly
One specialist, one diary
Different durations, days and hours for each doctor: the assistant only books into each specialist's real slots.
Phone queue gone
When reception is busy, waiting calls go to the assistant instead of dropping.
Cancellations and rescheduling
The patient moves or cancels by phone with the assistant and reception sees the update in the diary.
Integration with your software
On the Custom plan we connect the centre's booking software: the appointment is created straight in the system.
One clear price, less than one missed call a day
Monthly prices ex VAT. No setup fee, no minimum term. The first month is free for the first ten businesses.
Base
For a salon or practice with one line
- 250 call minutes per month
- 1 connected number
- Bookings on WhatsApp
- Answer modes and transfer to you
- Support in Italian and English
Beyond included minutes: 0.19 EUR per minute
Start for freePro
For more lines or a connected calendar
- 600 call minutes per month
- 2 connected numbers
- Google Calendar integration
- Everything in Base
- Priority support
Beyond included minutes: 0.15 EUR per minute
Start for freeCustom
For medical centres, chains and multiple locations
- Custom minutes and numbers
- Integration with your booking software
- Multiple scripts per location
- Dedicated contract and invoicing
Calls are billed per second. A typical booking takes 60 to 90 seconds: 250 minutes cover roughly 180 calls a month.
Frequently asked questions
Does it process health data?
Does it integrate with our software?
Does it handle insured or public-health services?
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Try it with your own services
We call you with an assistant built on your price list. You book like a customer and watch the booking land on WhatsApp.