The AI phone receptionist for medical centres and polyclinics
Ten specialists, one reception desk and a phone ringing unanswered. The assistant takes the queued calls, books the visit with the right doctor and notifies the front desk.
In a polyclinic calls all come at once, reception is busy with the person at the desk and the patient on the phone gets tired of waiting. Rispondly's assistant answers in Italian, works out which specialist is needed, offers available times and writes the booking into the diary or WhatsApp.
What happens today
Without an assistant
- Lines are busy at peak hours and patients give up.
- Every specialist has different hours and durations reception must keep in mind.
- Cancellations and rescheduling take hours of phone time every week.
- After hours a classic voicemail collects messages nobody calls back.
With the assistant
- One specialist, one diary
- Phone queue gone
- Cancellations and rescheduling
- Integration with your software
What the assistant says on the phone
Natural voice, handles interruptions, one question at a time. It always says it is a virtual assistant, as the law requires. If the request is complicated, it transfers the call to you or takes a message.
Audio rendered with the assistant's voice. The call is in Italian, as it would be on the phone.
What changes with Rispondly
Different durations, days and hours for each doctor: the assistant only books into each specialist's real slots.
When reception is busy, waiting calls go to the assistant instead of dropping.
The patient moves or cancels by phone with the assistant and reception sees the update in the diary.
On the Custom plan we connect the centre's booking software: the appointment is created straight in the system.
Pick a plan.
Final monthly prices, no VAT added (Italian flat rate scheme). 14 days free on every plan, cancel anytime.
Starter
29.99 €/monthFor businesses with few calls that want to try it
- 80 call minutes per month
- 1 connected number
- Bookings on WhatsApp
- Answer modes and transfer to you
- Support in Italian and English
Beyond included minutes: 0.25 EUR per minute
Try free for 14 daysBase
69.99 €/monthFor a salon or practice with one line
- 250 call minutes per month
- 1 connected number
- Bookings on WhatsApp
- Answer modes and transfer to you
- Support in Italian and English
Beyond included minutes: 0.19 EUR per minute
Try free for 14 daysPro
129.99 €/monthFor more lines or a connected calendar
- 600 call minutes per month
- 2 connected numbers
- Google Calendar integration
- Everything in Base
- Priority support
Beyond included minutes: 0.15 EUR per minute
Try free for 14 daysCustom
CustomFor medical centres, chains and multiple locations
- Custom minutes and numbers
- Integration with your booking software
- Multiple scripts per location
- Dedicated contract and invoicing
The trial lasts 14 days: you enter a card, the first charge comes only after that, and you can cancel any time. Calls are billed per second. A typical booking takes 60 to 90 seconds: 80 minutes cover roughly 55 calls a month, 250 minutes roughly 180.
Frequently asked questions
Does it process health data?
Does it integrate with our software?
Does it handle insured or public-health services?
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Try it with your own services
Call the demo and hear the assistant take an appointment. Then we put it on your number, with your price list and your hours.